Capture both closed and open-ended responses in a very cost-effective manner through automated interactive voice response (IVR) – combined with an online survey option as needed. BRI provides both quantitative and qualitative survey design through our SmartIDEAS survey platform.

Some key features of BRI’s IVR system include:

Inbound and outbound applications
Scaled, multiple response, yes/no, and true/false question formats
Question rotation and skip patterns
Link responses in one question to the next question
Closed as well as open-ended questions
Record verbatims for all or some open-ended responses and transfer in e-mail attachments
Callers can review their responses before submitting
Automated deduping against your database or outside databases
Automatic number identification (ANI)
Transfer to and from live operators if needed
Hot alert notification to client via e-mail or fax
Ability to seamlessly integrate IVR and online responses
Real time access to project statistics and quota fulfillment through SmartIDEAS