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BRI has owned and managed our own telephone interviewing center for over
20 years. Recently, a state-of-the-art
expansion was completed, providing the latest monitoring and back-up capabilities. Situated in our Operations Center just blocks
from our head office, our phone center offers:
- In-house interviewing and programming
- 300 CATI stations
- Inbound and outbound calling
- Spanish capabilities
- Specialized business-to-business interviewers
- A training and management system that allows us to ramp up quickly for large projects and adjust our capacity as needed so that outsourcing is not necessary
- CATI survey programming in our proprietary SmartIDEAS software
- Clients have access to all project production statistics in real time
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