Interactive Voice Response (IVR)

Capture both closed and open-ended responses in a very cost-effective manner through automated interactive voice response (IVR). Bellomy can design, build and deploy a full featured IVR application that is fully integrated with our SmartIDEAS platform allowing for multi-mode survey solutions and real-time online reporting.

Your IVR survey questions can be a variety of responses including, but not limited to:

• Multiple choice
• Comments
• Rating scale
• Yes/No
• Date
• Time
• Currency
• Number
• Full name
• Full address
• Zip code
• State/Province and city

Our system also provides transfer of the respondent to another phone number from anywhere in the survey. Our IVR solution also includes support for web service queries which allow for advanced real-time data integration solutions:

• Inbound and outbound applications
• Speech recognition
• Question rotation and skip patterns
• Link responses in one question to the next question
• Record verbatim audio for open-ended questions
• Callers can review their responses before submitting
• Hot alert notification to client via e-mail
• Transfer to and from live operators
• Seamlessly integrate IVR and online responses
• Real-time data integration

Bellomy IVR solutions are easy to implement and are integrated with Bellomy’s powerful SmartIDEAS platform.

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