Telephone Data Collection

Professional and Personal Interviewing

Our 300-seat contact center provides highly trained and skilled professional interviewers for outbound and inbound data collection and customer service calls.

We have owned and managed our telephone interviewing center for over 20 years. Our state-of-the-art call center provides the latest call monitoring and back-up capabilities. The contact center is located in our Operations Center just blocks from our corporate office.

Our contact center provides inbound and outbound capabilities. We currently have 300 CATI stations and the flexibility of survey programming through our proprietary SmartIDEAS software. Clients have access to all project production statistics in real time. Our telephone interviewing center offers Spanish speaking interviewers and specialized business-to-business interviewers as well. Developed specifically for marketing research, our telephone interviewing capabilities are totally flexible and adaptable to truly meet any client’s research requirements.

Our unique training and management system allows us to ramp up quickly for large projects and adjust our capacity as needed so outsourcing in not necessary. Bellomy’s contact center is open 7 days a week to accommodate our clients’ needs. All interviewers are required to participate in a week-long orientation and training that involves classroom work in addition to practice interviewing before talking to a live respondent.

After the initial training, our trainer is available for the trainees to ensure we provide exceptional quality while maximizing productivity. Our supervisor to interviewer ratio is 1:10 allowing us to cater to the needs of each interviewer and more effectively develop their skills.