The utility industry is in the midst
of transformation, creating new challenges, opportunities—
The power of change
As many companies move from a rate-payer mentality to embracing a customer-centric culture, they also face the enormous challenge of upgrading aging infrastructure and digital omnichannel transformation. Customer satisfaction and engagement are now mandatories, placing customers at the epicenter of business model transformation.
Keeping you current
Positive customer experiences require a continuous, multi-dimensional view of customers’ attitudes and expectations, needs and fears, desires and perceptions. Bellomy excels in the eye of this storm, partnering with leading utilities to address issues head on and identifying emerging trends to help arm companies with the foresight necessary to move forward in the face of uncertainty.